The tribe "Customer Servicing and Efficiency aims‚ to facilitate the Contact Strategy by providing solutions to support remote contact interactions, by automating processes and Fraud prevention solutions (phishing, vishing, ..).
The Scrum Master is the key reference in a project following an agile framework as the Scrum methodology. He/she ensures the global understanding of the methodology by the squad and helps the team to maximize the project's result. He/she protects the team for internal and external distractions.
The Scrum Master ensures the proper use and application of the Agile Methodology and coaches the squad along with the business lines and stakeholders, explaining which interactions with the team are helpful and which not.
The scrum master is following up the delivery of his/her squad as a Feature delivery owner.
Tasks
Project follow-up
Set up and facilitate the Scrum ceremonies (Daily Stand-up, Sprint Review, Sprint Planning, Retrospective) and other meetings
Schedule and follow the key steps of the methodology
Guarantee a smooth use of the Scrum methodology and help the squad face any obstacles
Provide assistance or support to the Product Owner concerning the Product Backlog
Assist and support the team in the delivery of the Definition of Done (DoD), Sprint Backlog, etc.
Track team capacity and velocity metrics for planning and progress purposes
Provides clear statuses towards all stakeholders
Project methodology and Coaching
Coach and challenge the squad
Help the squad face any difficulties and promote its gradual self-organization
Remove barriers to team effectiveness and protect the team from outside distractions
Create and track a delivery timeline
Follow up the delivery as delivery owner (via e.g. setup Scrum of Scrums)
Ambassador of agile methods within the company
Provide to his/her superiors a reporting on the proper deployment of the Scrum methodology within projects
Risk & issue management
Ideal Profile
Language requirements: Dutch Native or French Fluent, French Native or Dutch Fluent, English mandatory and (at least) one local language.
Agile requirements
Agile teams are cross-functional.‚ All required disciplines are represented in the team (analysis, development, testing,). However, although team members have a primary role representing a discipline, they are expected to take on other roles and contribute to other disciplines‚ whenever it helps towards reaching the sprint goal.
Required experience / knowledge
At least 8 years of relevant experience
Technical experience
Mandatory
Knowledge of agile reporting and follow-up tools (e.g. Rally)
Understanding of tooling on automated unit testing, automated functional testing and continuous integration tooling
Sound knowledge of software development methodology
Sound knowledge of project management methodology
Preferable
Sound knowledge of IT Architecture
Sound knowledge of Full stack development
Business experience
Mandatory
Expert knowledge of agile methodology and techniques
Expert Project Management skills, to be able to take up the role of (E2E) Feature Delivery Owner
Preferable
Sound knowledge of banking sector
Sound knowledge of banking products
Sound knowledge of CHATBOT
Soft skills
The Scrum Master represents and embodies the Agile spirit and acts as a " servant leader ", which implies:
A positive attitude, with empathy, excellent communication skills and pragmatic approach: listen to the team and support the team in their problem solving, create an environment of open feedback and trust.
Encourages the sharing of knowledge and best practices.
Shows a pro-active approach to the development of competences of the team and each one of its members
Continuous improvement: There is no failure, only feedback: Agile is about taking everything as lessons, adjusting actions based on the feedback
Be a team player: encourages team building, based on collaboration and autonomy: use of persuasive power‚ before authority, ask questions before giving instructions, support the team in resolving their problems before providing the answers.
Looks further than the day-to-day objectives, enable actions in line with the IT and Tribe strategy