Experience

• Minimum 3 years in Business Analysis, preferably within global COTS implementation programs.

Responsibilities

• Gather and analyze business requirements for booking and ACS-related applications.

• Document requirements using the designated requirements management tool.

• Collaborate with stakeholders to understand and translate their needs into structured business requirements.

• Work closely with IT teams and expert users to ensure accuracy and completeness of documentation.

• Maintain consistent communication and coordination with stakeholders across various organizational levels.

• Support User Acceptance Testing (UAT), working alongside super users to validate that applications meet business needs.

• Prepare and maintain key documentation, including business requirements, process flows, and user guides.

• Assist in application release activities to support smooth production deployment.