Tasks

• Support functional and technical experts globally in describing, implementing and supporting systems

• Provide application support for Quality, Safety, Training and Crew Planning solutions

• Investigate, analyze, and validate user (change) requests to drive continuous improvement

• Liaise closely with aviation expert users, IT functions and 3rd‑party software suppliers

• Coordinate work packs within a project context

Prepare and support new customizations, functions and modules across all project stages (Analysis, Design, Testing, Implementation):

• Write clear and unambiguous requirements, processes and data descriptions

• Prepare and execute test cases, scenarios and test data

• Coordinate business managers and IT colleagues

• Support global end‑user training and implementation

Ideal Profile

• Master’s degree or equivalent industry experience; airline background (Flight Operations or Crew Planning) is a strong plus

• Knowledge of Quality & Safety, Training Management and/or Crew Planning tools such as EFOS, Pelesys, iSQMS, Webmanuals and/or AIMS is an asset

• Minimum 5 years in an analytical, application support, project‑oriented or operational aviation role

• Strong problem‑solver with logical thinking around data, systems and processes

• Strong coordination skills; able to act with limited oversight and involve the correct stakeholders

• Fluent in English (spoken and written) with clear, concise communication

• Excellent PC skills and IT aptitude; experience with ServiceNow, JIRA and QTest is an advantage

• Experience or knowledge in managing projects or work packs