Vacature

Business Analyst/ Functional analyst

Brussel

Solliciteer

We search of senior analyst that will contribute to both Business and Functional analysis, preferably with a knowledge of Service Now.

Description                

  • Identifies and understands the business/client needs (client centricity), challenges them when required and helps the business reflect on the needs wrt the 'fit with the tool' (functional and technical feasability) and the tooling strategy. Gets validation of the collected requirements (O.a. use of mock-ups, visuals..).

  • Defines and analyzes the business model using modelling techniques and methods (visio, UML diagrams..) . Understands the E2E process and data flow, analyses and document the new process and data model,

  • Analyses and translates the business/client needs in requirements towards the building of target solution(s) in Service Now. Formalizes and documents the requirements and functional analysis in the standards used by the tribe / squad so the developers can progress autonomously. Liaises with other contributors when required.

  • Prepares and participates to the end-to-end testing of new functionalities to deliver maximal quality, reports on progress, defects, risks.

  • Helps businesses onboard on the new solutions by mapping the needs with the delivered functionalities (change management) 

  • Acts as interface between the stakeholders, communicates fluently (oral and written).

  • Identifies, communicates and manages the constraints, impediments, risk(s) and issues to keep qualitative delivery on-track.

  • Works autonomously while being a strong team player

Ideal Profile

  • Language requirements: Dutch, French & English - Strong written and spoken communication skills

  • Education: Master or equivalent by experience

Required experience / knowledge  

  • At least 8 years of relevant experience in a Business and Functional Analyst role, knowledge of 'Service' now is preferable

Technical experience                

Mandatory    

  • Experience with conceptual modelling techniques and methods (UML, visio, mock-ups..)

  • Good expertise in MS Office

  • Good understanding of IS and testing

  • Functional analysis and understanding of technical functionalities

  • Understand code (Visual Basic, Python, SQL..)

Preferable        

  • Technical knowledge (strongly recommended)

Business experience                 

Mandatory  

  • Good understanding of work flow processes

  • Excellent analytic skills

  • Customer centricity and empathy

  • Great stakeholder management

  • Great communicative skills

Preferable   

  • Knowledge of the Agile methodolody

  • knowledge of Service Now

Soft skills   

  • Analytical mind – conceptual thinking, curious.

  • Customer centric, great stakeholder management, good communication skills

  • Structured

  • Problem-solver

  • Quality-minded and eye for detail

  • Delivery-oriented

  • Open to change and ability to integrate change in the roadmap

  • Self-leading (empowered, autonomous worker + end-to-end ownership)