As a Salesforce solution expert you will be part of one of the agile product teams within “Offices & People” and will help to ensure, from A to Z, the smooth operation of the applications within this domain. Our salesforce solution includes managing customer master data, CRM and follow-up of leads and propositions.

On short term we are looking for reinforcement in the implementation of several processes to further streamline the communication with the customer, office employee and headquarters using Salesforce as a central solution. Some of the projects we will implement in the coming period are the onboarding of new customers through salesforce, the introduction of Salesforce and changes to proposition flows.

Tasks

• Implementation of new Salesforce processes and adjustments to existing implementations (design, configuration, test...).

• Liaise with business and work out a to-be process together.

• Prepare and supervise Joint Application Design session with various stakeholders.

• Prepare documentation and provide training and support to the users.

• Support integrations from Salesforce to other internal applications.

Skills

• At least 3 years of Salesforce experience.

• Experience within Financial Service Cloud and Service Cloud.

• Knowledge of modeling a process in Flow and Omnistudio.

• Extensive knowledge of case management setup within Salesforce.

• Strong problem solving skills and creative thinking ability.