As a Junior Digital Workspace Support Engineer, you will play a vital role in providing onsite IT support for end-user devices, including laptops, desktops, and mobile phones. This junior position provides an excellent opportunity to enhance your skills in a fast-paced environment that emphasizes customer focus and innovation.
Responsibilities
- Provide technical support through various channels (phone, email, in-person) for end-user devices.
- Diagnose and resolve hardware and software-related issues efficiently.
- Install, configure, and maintain IT equipment, ensuring optimal functionality.
- Document issues, solutions, and IT procedures in a ticketing system.
- Collaborate with IT team members to escalate complex issues and share knowledge.
- Participate in process optimization and automation initiatives to enhance service delivery.
- Ensure compliance with security policies and best practices.
- Contribute to training and onboarding of new team members, sharing insights and best practices.
Ideal Profile
- Be a recent graduate or a junior professional with a strong enthusiasm for delivering IT support.
- Be a fluent Dutch speaker with excellent English communication skills (both written and spoken).
- Possess a "Can Do Spirit" and demonstrate professionalism in all actions.
- Be extremely well-organized, action-oriented, and a great listener.
- Have strong analytical skills to identify and address customer needs effectively.
- Be proactive, responsible, and unafraid of challenges.
- Exhibit a customer-oriented mindset with a creative approach to problem-solving.
- Have the ability to explain technical solutions clearly to non-technical users.
- Be open to continuous personal and professional development, embracing innovation.
Qualifications
- A completed Bachelor’s degree in IT or equivalent experience.
- Proven experience within the IT sector is a plus but not mandatory (entry-level candidates are encouraged to apply).
- Familiarity with enterprise service desk tools (e.g., ServiceNow) is advantageous.
- Full-time availability required, as this position is based at our physical service desk.
- Preferred Skills (a plus, but not required)
- Basic network troubleshooting abilities.
- Experience with Microsoft 365 tools, particularly in supporting Teams and SharePoint.