As a Junior Digital Workspace Support Engineer, you will play a vital role in providing onsite IT support for end-user devices, including laptops, desktops, and mobile phones. This junior position provides an excellent opportunity to enhance your skills in a fast-paced environment that emphasizes customer focus and innovation.

Responsibilities

• Provide technical support through various channels (phone, email, in-person) for end-user devices.
• Diagnose and resolve hardware and software-related issues efficiently.
• Install, configure, and maintain IT equipment, ensuring optimal functionality.
• Document issues, solutions, and IT procedures in a ticketing system.
• Collaborate with IT team members to escalate complex issues and share knowledge.
• Participate in process optimization and automation initiatives to enhance service delivery.
• Ensure compliance with security policies and best practices.
• Contribute to training and onboarding of new team members, sharing insights and best practices.

Ideal Profile

• Be a recent graduate or a junior professional with a strong enthusiasm for delivering IT support.
• Be a fluent Dutch speaker with excellent English communication skills (both written and spoken).
• Possess a "Can Do Spirit" and demonstrate professionalism in all actions.
• Be extremely well-organized, action-oriented, and a great listener.
• Have strong analytical skills to identify and address customer needs effectively.
• Be proactive, responsible, and unafraid of challenges.
• Exhibit a customer-oriented mindset with a creative approach to problem-solving.
• Have the ability to explain technical solutions clearly to non-technical users.
• Be open to continuous personal and professional development, embracing innovation.

Qualifications

• A completed Bachelor’s degree in IT or equivalent experience.
• Proven experience within the IT sector is a plus but not mandatory (entry-level candidates are encouraged to apply).
• Familiarity with enterprise service desk tools (e.g., ServiceNow) is advantageous.
• Full-time availability required, as this position is based at our physical service desk.
• Preferred Skills (a plus, but not required)
• Basic network troubleshooting abilities.
• Experience with Microsoft 365 tools, particularly in supporting Teams and SharePoint.