As a functional analyst on the financial wellbeing team you will embark on a journey from personal finance management to financial wellbeing. Together with our team, the UX’ers, the vendors and many other stakeholders, we are learning how to build a better PFM solution every day, and to help people achieve their dreams. You will learn on the job how transactions are translated into insights that support users in their day-to-day finance.
An important part of your job is to master how our applications technically work, becoming a go-to person for questions from inside or outside the team, whether it’s related to adding new functionalities, resolving incidents or improving the performance. Furthermore, we will expect you to work together with the business analyst and epic owners in refining & documenting requirements & solution alternatives and with the application manager, developer & tester to implement changes.
Throughout your analysis, you will always strive for the delivery of the business value, with the proper technical requirements and a pleasant UX of our financial wellbeing tools as part of the mobile app.
Tasks
As a functional analyst, we are looking for someone who can be flexibly deployed both during the feasibility/work preparation phase to assist in defining the various solution alternatives and in work execution to work out the concrete solutions. You are therefore an important pivotal figure between business and IT and are in very close contact with the Business Analyst, Epic Owner, Product Owner, Application Manager and Developer. As a functional analyst on the financial wellbeing team, you will be end-to-end involved in the delivery of financial insights and new financial wellbeing tools and features in the mobile app. Deadlines are short, so flexibility and focus are required.
You will be involved in:
Mastering the functional design of the applications in scope: which application is responsible to do what, which data do they require, which services do they expose, etc.
Being able to determine the impact in case of changes (new tools, new features or new insights) and ensuring the documentation is kept up to date. Analyzing the impact on both applications as data flows and data streams. Assist in estimating the workload for changes.
Working closely together with the people in our team, with the vendors, but also with other internal teams. Being able to do the technical coordination with other teams and vendors to ensure that the change is delivered in time and with high quality. Understanding the detailed
impact in every team, taking the lead in coordination meetings, creating technical rollout plans, etc.
In case of adding new insights, which is done in close collaboration with the vendor, eliciting and documenting the detailed requirements on how the insight should behave and look, taking into account the required data. Sending the requirements to the vendor and reviewing their design document on how they intend to implement the insight. Analyzing confidential changes on company side and ensuring they get done. Point of contact for business & IT questions regarding this insight.
Analyzing root causes of incidents. Short deadlines to know the impact & root cause as internal reporting to management is required asap. This can be very broad and range from an issue in the data feed that impacts all users to a very specific insight that shows an error for a particular user.
Answering business questions on our financial wellbeing solution. Being able to translate technical requirements into business language and business impact, and the other way around.
Tracking performance issues, sparring with our partner is required to solve these issues on the long run. We are looking for someone who can take the lead in this and make sure it gets solved.
Provide support to the business analyst, the application manager … We expect flexibility and cooperation from everyone in the team: if we have problems completing all the testing, you would need to step in. If there’s an issue with a feasibility, you also might need to step in.
Ideal Profile
You are proactive by nature. You take on assignments spontaneously and work enthusiastically towards a concrete result, taking your colleagues along for the ride. You are driven and make the necessary alignments with your stakeholders and interfaces.
You work meticulously and have strong analytical skills. You can make connections and are strong in written and oral communication (especially in English), you have a listening ear and can easily translate conceptual and strategic concepts and plans into concrete solutions that you can present convincingly in a language understood by the customer.
You are flexible and can respond quickly to unforeseen circumstances, last-minute adjustments and, often, tight deadlines.
Other competencies you already possess and/or can further develop in this job:
You have a 'Can do' mentality, combining pragmatism with the pursuit of sustainable solutions.
You get energy from building and delivering great results towards the client.
Practical experience in banking, and especially payments or financial wellbeing solutions, is an asset.
You have at least 3 years of experience as an analyst.
Experience with SAFe, Scrum or Agile is a plus
You are familiar with the steps/phases in a project life cycle.
You have affinity and/or experience with projects in a technically challenging environment (big data, mobile frontends, Api’s, SQL, ...).
You speak English fluently and have a good understanding of Dutch.
