Vacature

IT Application Support Engineer

Brussel

Solliciteer

The IT Applications Support team is a second-line support team that deals with functional and technical issues. Interruption with these applications can cause delays. Therefore, the majority of these applications are highly business and mission-critical.

Tasks

  • Support on incidents, problems and change management
  • User assistance for application functionality issues and knowledge
  • Application technical error analyses and reporting
  • EIM (Emergency Incident Management): Stand-by services to coordinate critical situations with applications
  • Monitoring of application availability and messaging interface interruption
  • Application configuration requests
  • Application User account management
  • Application and messaging testing verifications
  • Keep all required documents up to date
  • Participating in on-call schedule

Ideal Profile

  • Experience as Field Operations, Service Desk Agent is an advantage.
  • Can do mentality.
  • Analytical thinking
  • Working independently and stress consistent
  • Customer-centric
  • Accurate, quick decision maker and attention to detail
  • Organizational awareness
  • Passion for aviation