The IT Applications Support team is a second-line support team that deals with functional and technical issues. Interruption with these applications can cause delays. Therefore, the majority of these applications are highly business and mission-critical.

Tasks

• Support on incidents, problems and change management
• User assistance for application functionality issues and knowledge
• Application technical error analyses and reporting
• EIM (Emergency Incident Management): Stand-by services to coordinate critical situations with applications
• Monitoring of application availability and messaging interface interruption
• Application configuration requests
• Application User account management
• Application and messaging testing verifications
• Keep all required documents up to date
• Participating in on-call schedule

Ideal Profile

• Experience as Field Operations, Service Desk Agent is an advantage.
• Can do mentality.
• Analytical thinking
• Working independently and stress consistent
• Customer-centric
• Accurate, quick decision maker and attention to detail
• Organizational awareness
• Passion for aviation