We are currently looking for an IT Service Desk Back-up Service to complete our team. The selected consultant will mainly: Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.

Ideal Profile

• At least 5 years experience with Windows 10 and 11 (configuration, and troubleshooting).

• Good knowledge of Microsoft Office 365

• Basic Knowledge Software (MS Visio, Adobe products,…).

• Basic knowledge of (commands) DOS.

• User management (use of Active Directory).

• Knowledge of ITIL (certification needed)

• Basic knowledge of VOIP.

• Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).

• Basics of videoconferencing.

• Basics of domotica (meeting rooms).

• Basics of smartphones and GPRS (level troubleshooting).

• Basics of Wifi.

• Staging hardware (user oriented – PC,…).

• Basic knowledge of Hardware (PC, printers and peripherals).

• Basic knowledge of VPN.

• Basic knowledge of IT network topology, VM Ware, software virtualization.

• Flexibility: Driving License + car.

• Autonomous.

• Good level of Dutch and French and English is required.

• English working knowledge.

• Good verbal communication.

• Creation/Updates of tickets in Helpdesk Tool.

• Respect for procedures.

• Follow up of Checklists.

• Take responsibility of own actions.

• Analytic thinking.

• Flexible.

• Proactive.

• Client oriented.

• Professional.

• Team spirit.

• Solution oriented