We are looking for a reliable and hands-on IT Support Specialist to strengthen our back-office operations. This role focuses on supporting Windows laptops, user devices, and the broader Azure-based IT office environment. You will ensure smooth daily operations, deliver excellent internal customer service, and maintain a stable, secure infrastructure.
The ideal candidate has strong troubleshooting skills, understands Windows and Microsoft 365 environments, and is eager to work with Azure-based identity, security, and device management solutions.
Responsibilities
End-User Support (Windows Devices)
Provide Level 1/2 support for Windows laptops, peripherals, and office IT equipment.
Troubleshoot hardware, software, network, and connectivity issues.
Support installation, configuration, imaging, and updates of Windows devices.
Ensure endpoint compliance through updates, antivirus, and security baselines.
Azure & Microsoft 365 Support
Perform day-to-day user administration tasks in Azure AD / Entra ID (account creation, access rights, group assignments).
Support Microsoft 365 services such as Teams, Exchange, SharePoint, and OneDrive.
Assist with device management through Intune (policies, enrolment, compliance checks).
Monitor and resolve issues related to cloud-based office services.
Back Office IT Operations
Handle service requests, incidents, and workflow activities in the ITSM system.
Support onboarding and offboarding procedures (accounts, devices, access provisioning).
Maintain up-to-date documentation, asset tracking, and operational procedures.
Collaborate with other IT teams to ensure adherence to operational standards.
Security & Compliance
Support MFA, conditional access, and identity security features.
Apply and enforce device protection standards (BitLocker, Defender, patching).
Help prepare information for audits and compliance checks.
Ensure adherence to company security policies in daily operations.
Infrastructure Support (Basic Level)
Assist with network troubleshooting (Wi-Fi, VPN, basic connectivity).
Support the maintenance of shared devices such as meeting room equipment and printers.
Escalate complex issues to senior IT or cloud engineering teams when necessary.
Ideal Profile
Must have
Experience in IT support, helpdesk, or similar role.
Good knowledge of Windows 11 installation, configuration, and troubleshooting.
Familiarity with Azure AD / Entra ID and Microsoft 365 administration.
Good technical understanding of Azure systems and technologies.
Understanding of endpoint protection, patching, and device compliance standards.
Ability to explain technical issues clearly to non-technical users.
Strong organizational and multitasking skills.
Nice to have
Experience with Intune for device management.
Experience with Atlassian (Jira, Confluence, Service Desk)
Basic PowerShell knowledge for administrative tasks.
Familiarity with ITIL or structured support processes.
Certifications such as AZ-900, MD-100, or MS-900 (or willingness to obtain).
Soft Skills
Customer-oriented mindset with strong communication skills.
Problem-solving approach and attention to detail.
Ability to work independently and in a team.
Willingness to continuously learn and grow.
Analytical approach with an eye for detail.
Can-do attitude. Flexible and work with little guidance.
Resilient, reliable, and open-minded.
