The company is looking to temporarily strengthen the Branch Management and Commissions teams with additional expertise and capacity. The objective is to improve operational efficiency and reduce manual errors within operational processes.

The assignment focuses on briefly analysing existing processes that have already been mapped, identifying potential process improvements, formulating automation proposals, and subsequently implementing these automations primarily through the Microsoft Power Platform.

Collaboration & Governance

• Close collaboration with operational teams within the Branch and Contact Center environment.

• Regular alignment and reporting on progress, risks and optimisation opportunities with the Manager Branch Support, Manager Footprint & Commissions, and the Epic Portfolio Lead of the department.

Ideal Profile

• Strong experience with the Microsoft Power Platform.

• Process-oriented mindset.

• Able to make an impact quickly.

• Able to accurately document the automations that have been implemented.

• Basic understanding of administrative and operational processes.