Tasks

• Manage the processes end-to-end

• Define the process roadmap (desired state)

• Design, document and maintain the processes (in line with audit/regulatory/COBIT guidance);

• Define process measurements to ensure process quality, efficiency and effectiveness;

• Analyse the processes and make suggestions on process improvements and process redesign;

• Support the implementation of the improvements.

• Cooperate with different stakeholders in defining the expected process maturity.

• Accompany process (maturity) investigations/ triggered by audits/risk functions/regulators.

Ideal profile

• 5+ year of IT process management experience

• Strong conceptual/analytical skills - being able to translate process requirements and concepts into solutions.

• Change agent - Flexible, able to cope with change

• Pragmatic attitude

• Solution oriented and able to think outside of box

• Diplomatic and able to reconcile differences in opinion

• Convincing communication and diplomacy. Able to present, discuss and defend process related topics to any level (staff member, (senior) general manager, risk officer, auditor, …).

• Open for international cooperation (fluent English communication).

• Plus: Having knowledge on IT infrastructure, technology and processes, experience in ITIL, COBIT, ServiceNow, QlikSense, Project management skills