He or she documents a holistic view of the organization’s strategy, processes, information, and information technology assets, using multiple models or views that show how the current and future needs of an organization will be met in an efficient; sustainable; agile and adaptable manner. To bring business needs, capabilities, technology, and process together in an efficient and effective manner.
Tasks
Will define and implement New business (sub)processes, within the principles of "Business Architecture" (insofar as they are defined for the domain concerned) and the strategic objectives of the bank;
Make the necessary adjustments to existing processes;
Continuously strive to improve existing processes in terms of customer satisfaction, efficiency and risk management;
If appropriate, contribute to defining the needs for and testing the changes to the applications, with regard to the three aspects mentioned above;
Regularly monitor and assess the existing processes (based on key indicators, customer complaints, etc.) and, if possible, identify improvements;
Carry out analyses and studies on the 5 previous points;
Liaise and communicate with all involved at the appropriate time to realize the 6 items above, including, to keep in touch with reality on the floor, the operational teams;
Create and maintain sufficient (simple, understandable, easy to consult...) documentation, with a view to standardizing the implementation on the ground, solving incidents and supporting the resulting adjustments;
Ensure that the processes and their documentation comply with internal and external guidelines (Legal, Compliance, Permanent Control, General Inspection, etc.)
The Process Engineer also ensures appropriate guidance of the changes by:
Identifying the needs and/or
Carrying out the various steps of change management at the appropriate time to ensure that customers and employees master the new or changed processes, including the adjustments to the applications, and/or
Ensure follow-up and answer any questions after implementation of the changes (User support)
The Process Engineer, in collaboration with his Business and IT partners, actively participates in the reflection exercises during the ideation phases to ensure that the chosen solutions meet the needs of customers and employees as well as possible and are in line with the Bank's strategy as well as meet the objectives of efficiency (simplicity, lean, ...) and risk management.
Within the Agile way of working:
The Process Engineer is part of a multidisciplinary team (Squad of Cluster of Squads) that groups the competencies necessary for defining, building, testing and implementing a (part of a) product or service within a limited time span.
The Process Engineer is committed to helping the team to deliver the stories in the planned sprints, not limiting himself to his specific area of expertise. The emphasis is on executing the sprint backlog, with stories prioritized by the Product Owner in function of the added value for the (internal or external) customer.
The Process Engineer organizes his work independently, among other things by estimating the scope and complexity of the tasks to be performed.
The Process Engineer commits himself to the work to be carried out during a sprint or trimester (via the Agile Ceremonies including the Quarterly Agile Planning).
Ideal Profile
Bachelor/Master or equivalent by experience
Languages: French - Fluent, good; Dutch - Fluent, good; English - Fluent, good
Required knowledge / Experience
Some years of experience
Technical Experience
Mandatory
Good knowledge of the specific tools for process management (Visio, Aris, ...)
Soft skills
Excellent analysis skills and ability to structure and model
Efficient facilitator and communicator (oral and written)
Can strongly convince, influence and negotiate
Is driven and tenacious for finding – creative – solutions
Is customer-oriented and driven to meet expectations
Is a team player
Fully endorses the values "Scrum": focus, openness, commitment, respect and courage, as well as knowledge sharing, openness, continuous learning and the will to really add value.
