The Project Manager/Business Analyst within our tribe continuously guarantees stakeholder value creation throughout the agile life-cycle by:

• Bringing expertise and coordination to the Epic study and refinement process. Gathering, understanding and challenging the needs of a diverse set of external and internal stakeholders;

• Consolidating and standardizing stakeholder needs into input for the delivery teams, accounting for technical and process constraints throughout;

• Safeguarding E2E value of the delivered solution.

Tasks

• Gathers, challenges and consolidates the pain points and needs of a diverse set of internal and external stakeholders and gains extensive expertise on the subject at hand

• Works in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture

• Involves external and/or internal end-users to identify, confirm and validate the needs and pain points, this in collaboration with the UX researcher and in support of the (Cluster) Product Owner

• Contributes to Opus and Feature slicing, applying the Minimum Viable Product (MVP) concept throughout and supports the (Cluster) Product Owner with backlog prioritization and refinement

• Defines the acceptance criteria of Opuses and Features for which he/she is in the lead

• Works in close collaboration with the (Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information

• Provides support during business and user testing and assists with the organization of User Acceptance Testing (UAT) where applicable

• Supports the Change Manager and the Go-To-Market Manager with preparing change and go-to-market activities

• Actively monitors the success of new solutions based on KPIs and derives potential improvements from this, that are in turn added to the Cluster or Squad backlog

Ideal Profile

• Languages: English - Strong written and spoken communication skills; French/Dutch - Strong written and spoken communication skills is a plus

• Education: Master or Bachelor with relevant experience  

• Certification in Business Analysis and Project Management Methodology is required.

Required experience / knowledge  

• At least 10 years of relevant experience

Technical experience              

Mandatory      

Experience with Business Analysis methods & techniques such as:

• Elicitation techniques

• Impact mapping,

• Story mapping,

• Design thinking

• Good expertise in MS Office

• Good understanding of IT and testing      

Business experience                 

Mandatory      

• Financial services Banking with a focus on digital journey definition and implementation within the customer channels and ideally in the domain of payments

• Good understanding of work flow processes

• Good understanding of business architecture

• Project experience in large companies

Preferable        

• Process management experience

Soft skills          

• Analytical thinking & problem solving

• Excellent communication, presentation (storytelling) & interaction skills (stakeholder mngt)

• Conceptual thinking

• Structured approach

• Result oriented

• Open to change