Tasks

Redesign of various processes to further streamline communication with the customer, office staff and headquarters using Salesforce as the central solution:

• Implementation of new SalesForce processes;
• Liaise with business and jointly develop a to-be process
• Prepare, supervise and lead Joint application design session with various stakeholders
• Prepare documentation and provide training and support to users
• Support integrations from Salesforce to other Argenta applications

Ideal Profile

• Strong problem solving skills and creative thinking skills.
• At least 3 years of experience in similar role related to Salesforce
• Experience within Financial Service Cloud and Service Cloud
• Knowledge of modeling a process in Flow and Omnistudio
• Extensive knowledge of case management setup within Salesforce