Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.

Ideal Profile

• An excellent knowledge of Dutch, English, and French is required.

• Being in possession of a valid driver’s license and a car is required.

• Flexible and willing to travel to different work locations.

• Very good knowledge of Windows 10 and 11 (Use, configuration, and troubleshooting).

• Microsoft Office (2016/O365) very good knowledge.

• Basic Knowledge Software (MS Visio, Adobe products…).

• Basic knowledge of (commands) DOS.

• User management (use of Active Directory).

• Basic knowledge of VOIP.

• Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).

• Basics of videoconferencing.

• Basics of domotica (meeting rooms).

• Basics of smartphones and GPS (level troubleshooting).

• Basics of Wifi.

• Staging hardware (user oriented – PC…).

• Basic knowledge of Hardware (PC, printers and peripherals).

• Basic knowledge of VPN.

• Basic knowledge of IT network topology, VM Ware, software virtualization.

• Autonomous.

• Good verbal communication.

• Creation/Updates of tickets in Helpdesk Tool.

• ITIL certification

• Respect for procedures.

• Follow up of Checklists.

• Take responsibility of own actions.

• Analytic thinking.

• Flexible.

• Proactive.

• Client oriented.

• Professional.

• Team spirit.

• Solution oriented