You are the first technical point of contact. You assist businesses with IT-related questions, resolve technical issues, and ensure their IT environments continue to operate optimally.

You will work in a dynamic environment where variety is key: support, network administration, installations, security, and cloud solutions are continuously intertwined. This means no two days are the same.

Responsibilities

• Follow up on support tickets and analyze technical issues
• Provide remote support to customers from the head office
• Support and maintain networks and IT systems
• Install and configure new systems
• Work with Microsoft 365 and cloud solutions
• Maintain firewalls and security solutions
• Support physical servers and infrastructure
• Monitor systems and proactively contribute ideas for improvements
• Perform on-site interventions at customer locations

Ideal Profile

• Strong interest in IT and technology
• Knowledge of networking, system administration, and hardware
• Experience with Microsoft 365, firewalls, and security is a plus
• Fluent in Dutch (95% of customer interactions are in Dutch)
• Basic English proficiency is sufficient
• Customer-oriented, hands-on, and solution-driven
• Able to work independently while also functioning well within a team
• A degree is appreciated, but passion and practical experience are considered equally important
• Candidates with an IT education through Syntra are encouraged to apply