Tasks
As a Back office Client Team Member you will be assigned the task of 3rd line application/OS support.
You must be able to analyze and troubleshoot applications/OS problems and propose solutions (for problems that the helpdesk is escalating).
You will be participating in the End-User-Device team that does Scripting, Packaging & distribution of the developed and Commercial Software on Wintel Platform
In case of issues with applications or for instance licensing problems, you will have contact with an external company to discuss technical issues/solutions.
Ideal Profile
You are able to speak, read and write well in English and French or Dutch. Knowledge of the German language is a great plus to communicate with our German colleagues.
Excellent troubleshooting skills is very important. Be able to analyze in dept problems on Client-OS- and/or Application-level.
+- 5 years of experience in a comparable environment and similar rol. (10 year recommended)
Expert in Windows 10/11 in a protected (high secure) Client/Server network environment.
Good technical knowledge of Microsoft Office and common used company software.
Good technical client hardware knowledge. (desktop, laptop, smartphone, printers and other peripherals).
Experience with Controlled Software Distribution in general (SCCM is a plus).
Nice to have’s
Knowledge of Active directory / Group Policies is a plus
Knowledge of Microsoft WINPE, Microsoft Deployment Toolkit and Windows Automated Installation Kit for Windows is a plus.
Intune knowledge/experience.
Scripting an unattended silent software installation (creating / maintaining and analyzing). Be able to read: Visual Basic Scripting, DOS Batch Scripting and PowerShell
Packaging skills and experience in silent setups, software vendor customization tools, …
Soft Skills
Professional and Customer minded attitude with good communication skills
Team player but being able to work independent.
Eye for detail, strive to perfection and self-critical
Analytical problem solver
Documentation skills
