Within the Concept & UX Chapter, we support business initiatives in delivering intuitive, engaging digital customer experiences.
With our agile way of working, we include the various target audiences continuously in the different stages of design and development of our projects.
We are looking for a UX Researcher - native Dutch or French - who brings hands-on experience with a variety of mixed research methods and knowledge on when and how to use them.
You will work in the UX Research team, as part of the Concept & UX design chapter.
You’ll collaborate with a team of Concept and UX/UI Designers, Product Owners and Business Analysts, responsible for the Easy Banking channels on web and mobile for both the residential and professional markets, as well as for the internal employee tools.
Strong stakeholder management skills are highly desirable.
Description
Your role will be to support the various projects with the best user research possible, in all stages of the design cycle (both discovery and evaluative research).
For this, you will develop research plans and methods tailored to project goals.
You will work in close collaboration with the various stakeholders in order to prepare the test but also make sure that the project benefits a maximum from the output of the test.
An additional role is to be an ambassador of the chapter and thus promoting and developing user research. This involves:
communicating about the objectives and advantages of the user research
raise the bar of our competency by developing new ways of testing, frameworks and doing research in general
include the members of the project teams in this process as much as possible
Typical activities:
For strategic projects with an embedded research track: Collaborate with the core team as from the kick off and shape the research track.
Pro-actively spot research opportunities and take the stakeholders along. Define and apply new test methods
Organise and manage the intake, define the needs regarding user research.
Prepare the user interviews/test: establish a research plan, recruit the users through an agency, if any, evaluate if the tested material is ready to be tested, execute a dry run, manage test locations and/or travel to client locations …
Execute the user interviews/test: conduct only qualitative user insight gathering such as user interviews but other types of tests are also possible, manage the presence of observers
Debrief results to stakeholders: analyse the insights, make conclusions and actionable recommendations, deliver a test rapport containing these to the project team, debrief the insights in a convincing and clear way
Ensure that our insights are usable in the short and long term by editing, organising, and managing files, archives …
Typical deliverables:
Research plan
Project plan for new test methods (describing approach and set up from POC to full rollout)
Test reports
Ideal Profile
Education: Bachelor/Master or equivalent by experience, Studies in the fields of psychology, sociology or anthropology, Human Centred Design, product design …
Languages: Dutch or French - MUST: Native, for interviewing purposes, test material preparation and client contact; English – MUST: Fluent written & spoken, for stakeholder & report communications.
Required knowledge / Experience
3-5 years of relevant experience / seniority in UX (qualitative) research
Technical Experience
Mandatory
Experience with diverse user research methodologies in a User Experience design context. (user testing, card sorting, diary study, ..)
Mastering analytical skills: analysis of data and translation in an understandable report, according to the requested granularity.
Preferable
Experience with working in an Agile context.
Experience with other unmoderated testing techniques is a nice extra.
Business Experience
Mandatory
Various experiences in a corporate environment
Preferable
Experience in a banking environment is a plus
Soft skills
Team player
Quick self-starter, pro-active attitude
Good communication and influencing skills to ensure strong stakeholder management
Good analytical and synthesis skills
